My Cart

Your Cart Is Empty.

Retail De-Escalation Awareness Training

Retail De-Escalation Awareness Training
Certificate Valid For:  1 year
Available Languages:  English
Completion Time:  2 hours

Course Overview

Skills You will Achieve: De-escalation Training, Conflict Prevention, Communication Enhancement, Emotional Regulation, Crisis Intervention, Behavioral Understanding, Cultural Sensitivity, Risk Assessment, Team Collaboration, Legal Ethics

About This Course

As incidents of retail violence continue to increase worldwide, ensuring the safety of  employees and customers remains a paramount concern. Working in retail presents unique challenges, notably the unpredictability of customer interactions. One critical skill in navigating this environment is de-escalation—the art of calming potentially volatile situations.

In this essential training session, we'll explore the concept of de-escalation: what it means, why it's important, and how it can be effectively applied in heated scenarios to prevent conflict. Whether you're already familiar with the term or encountering it for the first time, this course will equip you with practical techniques to manage and mitigate confrontations gracefully.

With TAP Series Retail De-escalation Awareness Training you will gain valuable insights and skills that will not only enhance your safety but also improve the overall customer experience.

TAP courses work with any LMS that supports SCORM, cmi5, xAPI, or AICC.

Course Facts

  • Enhance Your Safety with Our Retail De-Escalation Awareness Training! 
  • Course Facts: What You'll Get
  • Retail De-Escalation Awareness Certificate: Achieve a recognized certification to showcase your commitment to safety.
  • Renewal Requirement: Stay up-to-date with annual renewals to ensure continued proficiency.
  • Duration: Complete the course in just 2 hours—efficient and effective learning.
  • Learning Type: Accessible 24/7 with 100% online training for ultimate flexibility. 
  • At Your Own Pace: Learn at your convenience and save progress as you go—no rush.
  • Course Updates: Rest assured, our course content is consistently updated to keep you informed and prepared.
  • Ask Questions: Employees have a chance to ask you questions via our TAP system.

    Equip yourself with the knowledge and certification needed to respond effectively to de-escalate. Enroll now and take control of your safety journey.

Topics Covered

1.      The Need for De-escalation Awareness Training

2.       Conflict Prevention

3.       Communication Skills (enhance verbal and, non-verbal communication skills)

4.       Emotional Regulation

5.       Crisis Intervention

6.       Understanding Behavior

7.       Cultural Sensitivity

8.       Risk Assessment

9.       Team Collaboration

10.    Legal and Ethical Considerations

What You'll Learn

  • Learning Objectives: Participants will acquire practical skills in empathy, active listening, and de-escalation, immediately applicable for redirecting intense interactions.
  • Progress Tracking:
  • Monitor your employees' advancement, including their training start date, last login, progress percentage, and completion status.
  • Knowledge Assessment:
  • TAP's interactive training evaluates retention and reinforces essential concepts. Participants must achieve a score of 70% or higher on assessments.

Regulatory Information

Many organizations require De-escalation Awareness Training and accept the Certificate of Achievement awarded upon successful completion of our course. Occasionally, these organizations may require a copy of the course outline and training objectives. Should you need to obtain these documents, please submit a support ticket through


Q: Is there a prerequisite for this course?

No prerequisites required! Dive into the world of Retail De-escalation Awareness Training with enthusiasm and curiosity.

Q: What are the Retail De-escalation Awareness Training requirements?

Conquer the course with a minimum score of 70% on each lesson and examination. Your gateway to becoming a certified expert!

Q: How many lessons are there in the Active Shooter Awareness Certificate Training?

There is a course orientation, 11 lessons, and an exam.

Q: We have a Learning Management System (LMS). Can we upload the course to our LMS?

Absolutely you can! TAP courses work with any LMS that supports SCORM, cmi5, xAPI, or AICC. To learn more about our LMS integration, contact TAP Series.

Q: Who created this course?

Embark on your educational voyage with the Retail De-escalation Awareness Training . Let your passion for knowledge fuel your journey toward expertise!